- Work closely with ticketing portal and timely resolve the tickets as per SLA
- Provide technical support to end users via phone, email or in-person
- Diagnose and resolve hardware, Software and network issue.
- Assist with setup, configuration and deployment of desktop, laptops, printers etc
- Perform routine maintenance and updates on computer systems
- Monitor and manage network connections and troubleshoot connectivity issues.
- Install, Configure and update operating system and software applications Ensure all workstations are regularly backed up and maintained
- Maintain an inventory of IT equipment and software licenses.
- Assist in the procurement and deployment of new hardware and software Create and maintain the documentation for end-users and IT staff
- Train and assist users on various software as per requirement
- Collaborate with external vendors and service providers as needed
- Conduct weekly and monthly review with reporting manager to close the pending task and comprehensive issues.
- Maintain and timely update various reports such as Daily/weekly/monthly Ticket summary, Inventory tracker, software updates and usage, Training Records, Backup and Recovery reports etc
Skills to have :
- 2-4 years of Proven experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Bsc/Msc- Information Technology/Computer Science is required l Certification of CCNA, Comp TIA A+, MCP, ITIL Foundation would be an added advantage
- Should have strong knowledge of hardware and software
- Should have proficiency in operating systems such as Windows, Linux, MacOS etc
- Should have understanding o networking concepts such as TCP/IP, DNS, DHCP and VPN etc
- Excellent communication and interpersonal skills