{"id":1262,"date":"2025-01-06T21:27:17","date_gmt":"2025-01-06T21:27:17","guid":{"rendered":"https:\/\/uat.thepager.in\/saini-website-project\/?post_type=awsm_job_openings&#038;p=1262"},"modified":"2025-02-06T14:31:09","modified_gmt":"2025-02-06T09:01:09","slug":"desktop-support-engineer-2","status":"publish","type":"awsm_job_openings","link":"https:\/\/uat.thepager.in\/saini-website-project\/openings\/desktop-support-engineer-2\/","title":{"rendered":"Desktop Support Engineer"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Work closely with ticketing portal and timely resolve the tickets as per SLA&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide technical support to end users via phone, email or in-person&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diagnose and resolve hardware, Software and network issue.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assist with setup, configuration and deployment of desktop, laptops, printers etc&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perform routine maintenance and updates on computer systems&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor and manage network connections and troubleshoot connectivity issues.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Install, Configure and update operating system and software applications Ensure all workstations are regularly backed up and maintained&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintain an inventory of IT equipment and software licenses.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assist in the procurement and deployment of new hardware and software Create and maintain the documentation for end-users and IT staff&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Train and assist users on various software as per requirement&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collaborate with external vendors and service providers as needed &nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conduct weekly and monthly review with reporting manager to close the pending task and comprehensive issues.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintain and timely update various reports such as Daily\/weekly\/monthly Ticket summary, Inventory tracker, software updates and usage, Training Records, Backup and Recovery reports etc&nbsp;<br><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Skills to have :&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1-2 years Proven experience as a Desktop Support Engineer, Technical Support Engineer or similar role&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bsc\/Msc- Information Technology\/Computer Science is required l Certification of CCNA, Comp TIA A+, MCP, ITIL Foundation would be an added advantage&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Should have strong knowledge of hardware and software&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Should have proficiency in operating systems such as Windows, Linux, MacOS etc&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Should have understanding o networking concepts such as TCP\/IP, DNS, DHCP and VPN etc&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excellent communication and interpersonal skills&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Skills to have :&nbsp;&nbsp;<\/p>\n","protected":false},"author":1,"template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"class_list":["post-1262","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-it","job-type-permanent","job-location-butibori-nagpur"],"acf":[],"_links":{"self":[{"href":"https:\/\/uat.thepager.in\/saini-website-project\/wp-json\/wp\/v2\/awsm_job_openings\/1262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uat.thepager.in\/saini-website-project\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/uat.thepager.in\/saini-website-project\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/uat.thepager.in\/saini-website-project\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/uat.thepager.in\/saini-website-project\/wp-json\/wp\/v2\/awsm_job_openings\/1262\/revisions"}],"predecessor-version":[{"id":2507,"href":"https:\/\/uat.thepager.in\/saini-website-project\/wp-json\/wp\/v2\/awsm_job_openings\/1262\/revisions\/2507"}],"wp:attachment":[{"href":"https:\/\/uat.thepager.in\/saini-website-project\/wp-json\/wp\/v2\/media?parent=1262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}